Industry Subject Matter Advisor

Job Title: Industry Subject Matter Advisor

Location: Remote

Duration: Contract - 6 months

Pay Range: $95/hr - $102.14/hr (W2)

Job ID: 411988

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Industry Subject Matter Advisor to join our dynamic team. The ideal candidate will have strong experience in Salesforce Field Service and field services operations within claims and a proven ability to analyze, redesign, and validate end-to-end claims processes to improve operational outcomes.

Responsibilities:

• Own deep knowledge of the claims process end-to-end, including workflows, business rules, exception scenarios, provider interactions, handoffs, pain points, and operational dependencies.


• Document and explain the current-state process and rationale behind key steps, controls, and requirements to clarify what to preserve versus redesign.


• Support future-state process redesign to simplify, streamline, and modernize instead of recreating the current model.


• Challenge proposed changes constructively and identify downstream operational, provider, compliance, data, or customer-experience risks.


• Recommend practical workarounds and solutions when current requirements conflict with the desired future state.


• Represent the provider and Whirlpool perspective to ensure changes support providers and meet Whirlpool's business and operational needs.


• Identify exceptions and edge cases early, including scenarios that occur regularly in claims operations but may be overlooked by technology or design teams.


• Validate future-state solutions and requirements to confirm proposed workflows, business rules, integrations, and procedures function in real-world claims scenarios.


• Partner with business and technology teams through design, build, testing, and implementation to answer process questions and close gaps.


• Support UAT and readiness by defining representative claims scenarios, validating outcomes, and ensuring operational viability before release.

Required Skills & Qualifications:

• Salesforce Field Service expertise and field services domain knowledge.


• Claims process knowledge, including business rules, exceptions, and provider interactions.


• Strong analytical and problem-solving skills with the ability to validate complex workflows and integrations.


• Excellent communication and cross-functional collaboration abilities.


• 5+ years of experience with Salesforce Field Service and claims or field services operations.

Preferred Skills:

• Broader Field Services platform experience beyond claims.


• Experience supporting UAT, readiness, and large-scale process rollouts.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.


• Opportunities for growth with global clients.


• A supportive, inclusive culture that values innovation and people.


• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.