Operations Manager

About the Project:

The Glydways Atlanta ATN Pilot Project is the first passenger carrying Automated Transit Network deployed by Glydways in the United States, running from the Airport SkyTrain at the Georgia International Convention Center to the Gateway Center Arena. It spans construction, system integration and testing, commissioning, and pilot passenger service alongside project sponsors, contractors, the operating organization, local authorities, and emergency responders.

Glydways has established an independent Safety, Quality and Compliance organization, applying established transit and rail safety standards to a new class of automated technology. On the Atlanta site, the safety function owns the site safety management system, confirms that required controls are implemented before work and service proceed, and works in close partnership with Test and Commissioning, Operations, Maintenance, Quality, Engineering, contractors, local authorities, and emergency responders to sustain them.

About the Role:

 The Operations Support Manager is the on-site local lead for the ATL ATN Pilot Project, responsible for overseeing day-to-day operational delivery from construction through pilot revenue service. This role bridges project delivery and operations — coordinating with the general contractor and subcontractors during construction, leading field commissioning and testing activities, and standing up the ATL operations organization for pilot launch. The ideal candidate is an outgoing, people-forward leader equally comfortable managing construction-phase field coordination and building the operational team and culture that will carry the project into service.

This role reports directly to the Project Director (ATL ATN) and serves as the local extension of the Project Delivery team on the Atlanta site.

Knowledge, Skills and Abilities:

Strong background in field operations, or transit operations — rail, BRT, airport operations, or complex transportation systems preferred.

• Local Atlanta-area candidate; must be available on-site throughout construction, testing, and pilot phases.
• Demonstrated ability to own and manage operational KPIs; data-driven approach to performance tracking and reporting.
• Experience managing hourly, part-time, or intern-level staff; comfortable building and leading early-stage teams.
• Outgoing, engaging, and people-forward personality — able to represent the project positively with riders, stakeholders, and community members at public-facing events and pilot launches.
• Hands-on experience in commissioning, field integration, and system troubleshooting preferred.
• Familiarity with system safety, reliability engineering, operational testing practices, and incident management.
• Demonstrated success working across diverse internal technical teams and external contractors.
• Excellent verbal and written communication skills; comfortable presenting to leadership and stakeholders.

Nice-to-Haves:

• PE or PMP certification is highly desired.
• Experience with the Atlanta transit market or similar operating environments is a plus.