Telesales Executive

Pertemps West Bromwich are currently recruiting for an experienced Telesales Executive to join our successful manufacturing client.

This is an exciting opportunity for a motivated and results-driven sales professional to join an established team. You will be responsible for developing strong customer relationships, generating new business and maximising sales opportunities.

Key Responsibilities:

• Identifying opportunities to enhance the customer experience and introducing existing and potential customers to the full range of company products.
  
  
• Supporting Sales Managers and Directors with quotes, appointment bookings, sample requests, credit applications, events, delivery tracking and other administrative requirements.
  
  
• Making outbound calls to prospective customers using the ACT database to identify and develop new business opportunities.
  
  
• Conducting monthly customer retention calls, prioritising zero-spend accounts and customers where there has been a significant reduction in spend.
  
  
• Maintaining accurate and up-to-date CRM records, including all daily sales activities and customer interactions.
  
  
• Conducting regular competitor, product and market research in conjunction with the Sales Managers.
  
  
• Processing customer orders accurately and efficiently.
  
  
• Managing and maintaining existing customer accounts, ensuring high levels of service and satisfaction.
  
  
• Working collaboratively with other departments and providing support where required.
  
  

The Ideal Candidate:

• At least 2 years' previous experience as a Telesales Executive - essential.
  
  
• Strong interpersonal and communication skills.
  
  
• Experience within the metals industry or electrical distribution sector - desirable.
  
  
• Excellent customer service skills and a strong commitment to customer satisfaction.
  
  
• A confident, proactive and results-driven approach to sales.
  
  
• Good knowledge of Microsoft Office packages.
  
  
• Excellent organisational skills with the ability to manage multiple priorities.
  
  
• A commitment to delivering high levels of internal and external customer satisfaction.
  
  
• A full UK driving licence.
  
  
• The flexibility to support other departments and adapt to business requirements.
  
  

Hours of Work

Monday - Thursday: 8:30am - 5:00pm
Friday: 8:00am - 4:30pm

The successful candidate must be flexible regarding working hours when required.

Salary & Benefits

£30,000 per annum
Annual commission-based bonus scheme

If you're an experienced sales professional looking for your next opportunity with a successful and established manufacturing business, we'd love to hear from you!

Apply today with your CV to be considered.