Customer Journey Manager

The Role

As a Technical Business Analyst, you will play a key role in defining the target-state processes and technology interactions for a major financial services transformation. Working across business operations, technology teams and third-party suppliers, you will analyse complex cross-platform challenges covering asset lifecycle and reference data, banking and money movement, and critical

batch processing. You will translate these into clear, buildable and testable requirements that can be operated safely and effectively.

Your responsibilities:

Analyse complex business and technology problems and define clear, end-to-end target-state solutions.

Define system interactions, integration points, data flows, dependencies and exception handling across multiple platforms.

Map the asset lifecycle and reference-data processes across third parties, platform providers and internal systems, ensuring data remains synchronised and changes are controlled end-to-end.

Define banking and money-movement processes across accounts and currencies, including the foreign-exchange model, reconciliation points and operational controls.

Analyse critical batch and operational processes, including cross-system dependencies, failure scenarios, exception management and manual intervention requirements.

Your Profile

Essential skills/knowledge/experience:

Strong technical business analysis experience, with the ability to work across business processes and technology.

Financial services experience, ideally within investments, wealth management or stockbroking.

Proven experience defining complex system integrations, data flows, dependencies and operational processes.

Confidence working across technology teams, business operations and third-party suppliers.

Experience of large-scale transformation delivery and resolving complex cross-platform dependencies.

Desirable skills/knowledge/experience:

Experience analysing asset lifecycle, reference data and platform synchronisation within an investment or stockbroking environment.

Knowledge of banking, cash and foreign-exchange processes, including reconciliation and operational controls.

Experience defining batch-processing dependencies, failure handling and operational exception-management processes.