Service Technician I

Service Technician I | Simsbury, CT, United States | On-site This employer is a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a presence in 40 countries and a large, dedicated team, they focus on making the world a safer place and delivering an unparalleled client experience through their extensive knowledge and advanced technology. The Role • Respond to trouble tickets to ensure application uptime and system performance. • Diagnose and resolve application and system issues, working both individually and collaboratively. • Execute preventative maintenance tasks to maximize application availability and identify potential system faults. • Perform routine configuration changes, such as managing user permissions and application settings. • Document all system modifications accurately using a digital change control system. • Conduct pre-deployment testing for upgrades and major modifications, and perform on-site installations. What You'll Need • High School diploma or equivalent. • Experience installing and troubleshooting low voltage equipment. • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms. • Familiarity with network communications and IP addressing. • Excellent problem-solving, analytical, and time management skills. • Strong written and verbal communication abilities. What's On Offer • Paid company training and educational assistance. • Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance. • 401K with a 60% match up to 6% of salary. • Company vehicle, laptop, and cell phone provided for work-related tasks. Apply via Haystack today!