Regional Business Office Manager (Austin/Dallas)

Join Silverado Hospice Dallas covering our Addison, Fort Worth, and Austin areas and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services™. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Hospice services. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Business Office Manager (BOM) for our Austin and Dallas offices – a highly organized and detail-oriented professional who oversees administrative operations, HR compliance, billing, payroll, and site support. This role is essential to ensuring smooth day-to-day operations and supporting our mission of compassionate care. Must live in one of the two listed territories: Austin or Dallas, this is not a remote position. 

Be a Difference-Maker with a Hospice Care Leader

You lead with professionalism, accuracy, and strong organizational skills. You thrive in a mission-driven environment and are passionate about supporting hospice operations through leadership and compliance excellence.

What You’ll Be Doing

• Supervise administrative staff where applicable
• Maintain and audit personnel files for completeness and accuracy
• Manage contracts with facilities, physicians, agencies, and vendors
• Process bi-weekly payroll for hospice office(s)
• Ensure site compliance with OSHA safety and emergency preparedness regulations
• Enter payable invoices into Yardi for approval and timely payment
• Participate in site leadership meetings and Quality Improvement initiatives
• Maintain accurate records and accounting of petty cash; process monthly into Yardi
• Maintain site organizational charts and rosters
• Ensure updated licenses and credentials for compliance with Silverado policy and CMS Conditions of Participation
• Assist with HR activities including onboarding, leave requests, workers’ compensation, recognition, coaching, and terminations
• Order office and associate supplies
• Partner with Administrator and billing team on billing oversight
• Ensure employee educational pathways are completed
• Respond to urgent or time-sensitive matters outside scheduled hours as needed
• Perform other related duties as assigned

This position will also assume Patient Care Coordinator (PCC) Duties only to sites where hospice census falls below the designated threshold, responsibilities include, serving as liaison between the Director of Patient Care Services and Patient Care Managers, managing IDG schedules and agendas, monitoring patient visit frequencies, ordering medical supplies, distributing triage reports, and performing other PCC-related duties until census supports staffing the PCC role as a separate full-time position.

Qualifications

• Bachelor’s degree preferred
• Must be able to travel once a month to other corporate site location (Austin/ Dallas)
• Administrative experience in hospice, palliative care, or related healthcare fields preferred
• Reliable transportation to consistently meet attendance and punctuality standards
• Valid driver’s license and good driving record required
• Strong planning, organizational, and decision-making skills
• Knowledge of regulatory and financial aspects of hospice programs
• Excellent verbal and written communication skills
• Sympathetic attitude toward hospice patients and families
• Comfortable working in environments with pets

Why Choose Silverado?

• Fortune Magazine Best Workplace in Aging Services™
• Certified Great Place to Work®
• Strong internal mobility

Shift Schedule: Full Time, AM shift, Monday - Friday (8:00 AM - 5:00 PM)

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