Remote- SAP IS-U CRM Consultant

Seeking an SAP IS-U CRM Consultant with 10+ years of overall experience in end-to-end implementation, configuration, enhancement, and production support of SAP CRM integrated with SAP IS-U. Must have strong expertise in customer service management, Interaction Center (IC WebClient), move-in/move-out, contract and order management, and utility disconnection/reconnection processes. Experience with CRM Middleware, BDocs, master data replication, and integration with SAP IS-U Billing, FI-CA, Device Management, and MDM is essential. The candidate should also be proficient in requirement gathering, fit-gap analysis, functional documentation, SIT/UAT, defect resolution, root-cause analysis, go-live support, and cross-functional stakeholder coordination.