IT Support Specialist - AT&T Systems

Position Summary

We are seeking an experienced IT Support Analyst with direct AT&T access management experience to support users and contractors within the AT&T ecosystem. This role is focused on identity and access support, including AT&T UID provisioning, Global Login administration, authentication troubleshooting, and virtual desktop access support.

The ideal candidate has hands on experience supporting AT&T users and contractors and can quickly diagnose and resolve access related issues. This individual will serve as a key resource for onboarding, account management, authentication support, and access to engineering applications and environments.

Key Responsibilities

• Support onboarding and offboarding activities for users requiring access to AT&T systems and environments

• Create, manage, troubleshoot, and maintain AT&T UIDs and Global Logins

• Configure and support RSA Tokens, YubiKeys, and multi factor authentication solutions used within AT&T environments

• Troubleshoot Omnissa Horizon virtual desktop connectivity, authentication, and access issues

• Resolve password resets, account unlocks, permission requests, and access provisioning requests

• Support contractors and employees accessing AT&T engineering systems, applications, and platforms

• Collaborate with AT&T support teams and internal stakeholders to resolve complex identity and access issues

• Document, track, and update incidents, service requests, and resolutions within the ticketing system

Key Requirements

• Minimum 1+ year of hands on experience supporting users accessing AT&T systems and environments

• Direct experience provisioning and troubleshooting AT&T UIDs and Global Logins

• Experience supporting RSA Tokens and YubiKey authentication within the AT&T environment

• Experience troubleshooting and supporting Omnissa Horizon virtual desktop access

• Experience managing access requests, account provisioning, password resets, account unlocks, and permissions within AT&T systems

• Familiarity with AT&T access management processes, identity management workflows, and support procedures

• Experience supporting AT&T contractors, engineering teams, or engineering applications preferred

• Experience with Microsoft 365, Windows support, ServiceNow, Remedy, or similar ticketing platforms

• Strong communication, customer service, problem solving, and organizational skills

• Ability to manage multiple priorities while delivering a high level of support and responsiveness

Why Apply

• Opportunity to work within a highly visible enterprise technology environment

• Direct impact supporting business critical users and engineering teams

• Collaborative team culture with opportunities to expand technical and access management expertise

Apply Today

If you have direct experience supporting AT&T users, managing AT&T access requests, and troubleshooting authentication and virtual desktop issues, we would love to hear from you. Apply today and send us your resume and contact information to discuss this opportunity with a recruiter from The Intersect Group.