Service Design & Transition Analyst III

Location: Newport Beach, CA Salary: $57.00 USD Hourly - $60.00 USD Hourly Description: Our client is currently seeking a Service Design & Transition Analyst III
Service Design & Transition Analyst III
Location: Newport Beach, CA | Omaha, NE | Charlotte, NC
Work Model: Onsite
Duration: 12-month contract-to-hire
About the job

• The Service Design & Transition Analyst III plays a pivotal role in ensuring that new or changed IT services are well-designed, governed, and transitioned into live operations effectively, following ITIL best practices. This position focuses on driving service readiness, minimizing risks during deployment, and ensuring a seamless operational handover.
• You will support the lifecycle stages of Service Design and Service Transition, ensuring that all services meet agreed-upon business and operational requirements before going live.

Responsibilities
1. Service Design

• Collaborate with stakeholders to define and document end-to-end service designs, including service models, performance metrics, SLAs, support models, security, and continuity.
• Produce and manage Service Design Packages (SDPs) incorporating all elements of service delivery and support.
• Ensure alignment of service design with enterprise architecture, information security, and capacity planning.
• Validate service designs against non-functional requirements (NFRs), including availability, reliability, and scalability.
• Define and document service dependencies, SLAs, and OLAs.

2. Service Transition

• Lead or support the service transition process for new or changed services.
• Plan and coordinate transition activities, including Service Readiness, training, knowledge transfer, and documentation handover.
• Lead Service Readiness Boards (SRBs) to ensure operational teams are fully prepared to accept new or changed services.
• Facilitate Early Life Support (ELS) and establish clear criteria for service acceptance and exit from transition.
• Conduct impact assessments and risk evaluations for service introductions.
• Maintain strict alignment with Change Enablement and Service Operational processes to support controlled deployments.

3. Service Validation & Testing

• Support or coordinate Service Validation activities to verify that services meet core business needs.
• Ensure operational acceptance testing (OAT) criteria are clearly defined and validated.
• Work closely with test leads to ensure testing aligns seamlessly with service design and SLA expectations.

4. Configuration and Knowledge Management

• Collaborate with the ServiceNow/ITAM Team to ensure service components are accurately captured.
• Ensure operational documentation, FAQs, and support playbooks are created, validated, and stored centrally in the knowledge base.
• Facilitate effective knowledge transfer from project delivery teams to support and service operations.

5. Stakeholder Engagement

• Act as a key liaison between project delivery, Technology, and business stakeholders.
• Coordinate and facilitate workshops to define service design packages, ownership, and governance structures.
• Ensure product/service owners and operations teams (including the Service Desk) are engaged early in the design lifecycle.

Required Qualifications & Experience
Essential Skills

• Experience: 4+ years of experience in ITSM or IT Operations, with a strong, dedicated focus on Service Design and Transition.
• ITIL Framework: Strong understanding of the ITIL v3/V4 framework and practices, especially:
• Service Design
• Service Transition
• Service Validation & Testing
• Change Enablement
• ITSM Tools: Strong hands-on experience with enterprise ITSM tools (e.g., ServiceNow).
• Documentation: Proven ability to develop high-quality service documentation (SLAs, SDPs, support models).
• Service Management: Experience managing or supporting transitions of enterprise-level IT services.
• Partnership & Collaboration: Experience working with both internal and external partners to drive service excellence.
• Risk & Problem Solving: Demonstrated ability to proactively identify risks and challenges and apply appropriate mitigations.
• Communication & Adaptability: Excellent communication and stakeholder management skills; comfortable working in global, evolving environments with a continual improvement mindset and customer-first focus.

Nice to Have

• Experience with Azure DevOps.
• Background or prior experience in the Financial Services industry.
• Exposure to Finance Transformation Program Implementation and Managed Services.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!