Desktop Support Expert

Job Title: Desktop Support Expert / Specialist
Client: State of NC – NCDIT Transportation
Location: Raleigh, NC – Century Center
Work Mode: 100% Onsite | Travel Required
Duration: 12 Months
Interview: Face-to-Face (F2F) Mandatory

Required Skills

• 7 years of experience in desktop support, hardware, software, peripherals, and networking.

• 7 years of experience in computer imaging, OS/software installation, and PC deployment.

• 7 years of experience installing local/network printers and peripherals.

• 7 years of experience in user data migration and profile transfers.

• 7 years of experience documenting technical support processes and procedures.

• 7 years of experience using ServiceNow for ticketing/call tracking.

• Strong troubleshooting, customer service, Active Directory, and account administration skills.

Submission Details & Screening Questions

1. Candidate Full Name:

2. Contact Number:

3. Email Address:

4. Current Location:

5. Work Authorization:

6. Total IT Experience: ___ years

7. Desktop Support / Hardware / Software / Networking Experience: ___ years

8. Computer Imaging, OS/Software Installation & PC Deployment Experience: ___ years

9. Printer and Peripheral Installation Experience: ___ years

10. User Data Migration & Profile Transfer Experience: ___ years

11. Technical Documentation & Process Maintenance Experience: ___ years

12. ServiceNow Ticketing / Call Tracking Experience: ___ years

13. Active Directory, Email & Account Administration Experience: ___ years

14. Expected Hourly Rate:

15. Availability to Start:

16. LinkedIn Profile:

Mandatory Client Questions — Please Confirm Yes/No

Q1. Do you accept that absences exceeding two weeks require prior CAI management approval, with contact information provided, and that failure to return on the agreed date may result in dismissal?

Answer: Yes / No

Q2. Do you agree to work 100% onsite at Raleigh, NC, and travel as required?

Answer: Yes / No

Q3. Candidate Email Address:

Answer: ____________________

Q4. How soon can you start, and are you available for the full 12-month assignment?

Answer: ____________________

Q5. Will the candidate be subcontracted? The vendor must disclose any subcontracting arrangement at submission.

Answer: Yes / No
If yes, provide details: ____________________

Q6. Do you agree to attend a mandatory face-to-face interview in Raleigh, NC?

Answer: Yes / No

Q7. Do you accept the payment policy that approved hours are paid at the straight hourly rate, with the supplier responsible for compliance with applicable overtime and compensation laws?

Answer: Yes / No

Please submit candidates who meet the required 7-year experience criteria and can attend the onsite F2F interview.