Reinstatement Manager

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:

Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions. 

United Utilities operates across a number of contracts across our business, predominantly wastewater network services as part of the AMP 7 period plan.
The Team support reactive and planned maintenance across the CCTV & Jetting and Civils teams, further supported by our in house Traffic Management Division and Capital Projects covering the entire UU network.

Purpose of the role:

As a Reinstatement  Manager, you will be working to meet the needs of the client’s SLA’s in the most productive and cost-effective manner. You will be helping to provide technical expertise, experience, and work within a team to deliver a first-class service to our customers. You will be able to engineer solutions on site and focus your teams on completing work correctly, first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• You will have operational responsibility for the reinstatement teams and their in-day activities.
• Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages, and absence management.
• You will manage all other resources e.g., sub-contractors, materials, and plant.
• Assist with carrying out team briefings with teams, on a monthly basis.
• Assisting in coaching and developing staff to reach their potential. Ensure a fair and consistent culture with the teams.
• You will help to assist the defect programme and ensure that KPIs are met and client meetings and council meetings are attended.
• Assist in carrying out documented audits, checking quality of the work and coaching teams/individuals to ensure the right behaviours are always exhibited.
• Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed
• You will be required to assist the reinstatements manager by being a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur.
• Covering all aspects of reinstatements, including black top and white top. 

Key Requirements

Skill and Experience:

• Experience within a similar role is preferred
• Street works card
• A full clean driving licence is essential.
• You will be IT literate and be a confident communicator at all levels
• An excellent work ethic is a must.

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.