FCS Key Account Manager - Data Centers

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

The Staubli FCS Data Centers Key Account Manager is responsible for managing and building strategic, long-term relationships with Stäubli key clients to maximize mutual value, drive revenue, and ensure customer retention. Responsibilities include acting as the primary contact, understanding client needs, coordinating within the FCS Division to meet customer demands, developing account strategies for growth, and analyzing sales data. A successful Key Account Manager possesses excellent communication, interpersonal and negotiation skills, a strong understanding of the industry, and the ability to act as a trusted advisor.
 

Reports to:

FCS Data Centers Local Business Head – North America

Responsibilities and Objectives:

• The Data Center Key Account Manager will be the primary point of contact with Staubli’s Data Center key accounts
• Develop and maintain strong relationships with current or new customers, channel partners, and co-suppliers on regular basis, ensuring a deep understanding of their needs.
• Educate and persuade potential customers on the value and advantages of Stäubli products and services.
• Gain market insights to identify product development opportunities, share competition intelligence, to ultimately generate new Business Development opportunities for Stäubli Data Center product portfolio.
• Prepare and deliver technical presentations, demos, and workshops to customers and prospective clients, creating value.
• Participate in weekly North American & Global meetings and calls, to align on strategy and activities with management and the Data Centre team.
• Define and share forecasts and periodic market & customer trend analysis.
• Actively and timely communicate and create reports to both local and global Data Center Segment Team members – utilizing Stäubli CRM.
• Actively attend various marketing events, trade shows, and industry functions to network and promote the company offering.
• Generate and follow up on leads in timely manner.
• To gain and provide needed technical specification information to Technical/Applications Team to generate new projects.
• To efficiently handle any customer’s claim in a shortest timeframe and keep highest standard of customer satisfaction.
• Adheres to all safety, quality and environmental standards.

• Bachelor’s degree is required
• Bachelors degree in Engineering with a specialization in Mechanical or Thermal Engineering is highly preferred
• 3 years of sales experience in a technical field is required
• 5+ years of key account manager in technical field, with a focus on thermal management solutions in the datacenter of high-performance computer industry is preferred
• Proven experience in key account management with the ability to foster long-term client relationships
• Must live near a major airport - preferrable within 1-2 hours flight to the west coast.

Physical Requirements

• Periods sitting at a desk and working on a computer
• Periods of driving
• Must be able to lift, push, pull, and carry objects
• Must be able to lift up to 25 pounds at times
• Dexterity and accuracy as needed to operate equipment

Work schedule:

• Willingness to travel as required both domestically and internationally (up to 75%)
• This position will be fully remote with travel to Duncan, SC office for initial onboarding and training.

Stäubli Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.