Branch Manager - Chennai - RI

About Rentokil Initial Hygiene

Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats.

For more details: https://www.initial.com/in/

About the Role:

• The Assistant Branch Manager / Branch Manager will be responsible for actively seeking & understanding the P&L of the business and engaging/handling branch teams. Providing complete support to the team & driving them to boost top-line revenue growth, customer acquisition and maintaining profitability, leveraging the existing branch base of customers.
• The incumbent will report to the Regional Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Lead team operations and manage the Profit & Loss (P&L) account for the assigned region.
• Conduct cost-benefit and needs analysis of existing and potential clients to align with their business requirements.
• Build and maintain strong, long-term relationships with key business clients.
• Identify and engage large customers through data mining and referrals from existing accounts.
• Drive new business development with the team to acquire large and strategic accounts.
• Retain existing customers
• Ensure team follows all the Operational Business KPIs
• Ensure prompt resolution of customer issues and complaints to maximise satisfaction.
• Collaborate effectively with internal teams and external stakeholders.
• Analyse market and territory potential, monitor competitor offerings, and track sales performance.
• Drive collections and maintain control over Days Sales Outstanding (DSO).
• Train and coach team members to prepare them for future leadership roles.

Key Result Areas:

• Team management across sales, collections, service, and operations
• Customer service and complaint resolution
• Maintaining MIS/Reports
• Planning and strategising for new revenue generation opportunities
• Customer relationship management, sales, and business development

Competencies (Skills essential to the role) :

• Strong interpersonal and networking skills
• Sales & Operations Acumen
• Effective verbal and written communication
• Proven negotiation abilities
• Target-driven with a focus on achieving results
• Proficient in MS Office / G-Suite
• Coaching & Development

Educational Qualification / Other Requirement:

• Proven experience in leading a team of 20 professionals with 4–5 years of experience.
• Minimum of 8–10 years of experience in managing corporate clients.
• Bachelor’s degree in any stream.

Role Type / Key working relationships:

• Team Contributor
• Internal team/External
• External/Internal stakeholders

What can you expect from Rentokil Initial Hygiene ?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.