Staff Engineer, DRAM Field Application

Job Overview:

The DRAM Field Application Engineer will lead customer‑facing technical engagements and serve as a senior technical and strategic interface between key customers, contract manufacturers, and headquarters. This role is responsible for driving design wins, managing complex customer programs, and ensuring the successful adoption, qualification, and lifecycle management of DRAM products.

Key Responsibilities:

• Serve as the primary senior technical interface for key customers, providing expert guidance on DRAM products, system integration, and issue resolution
• Identify customers’ current and future technical and product requirements and drive design wins through product evaluation, sampling, and qualification
• Lead new product introductions (NPI), including qualification planning, sample planning, and coordination with customers, contract manufacturers, and HQ teams
• Own customer product lifecycle management, including product roadmap communication, PCN/EOL management, and technical documentation support
• Manage customer product quality, acting as the escalation point for RMA, failure analysis, and corrective action activities in collaboration with HQ QA teams
• Build and maintain strong customer relationships through regular technical and program reviews, ensuring high levels of customer satisfaction
• Collaborate cross‑functionally with HQ R&D, Product Planning, Quality, Sales, and Operations teams to align customer needs with product and technology strategies

Qualifications:

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field
• 10–15 years of experience in Field Application Engineering, customer technical support, or semiconductor/memory‑related roles
• Strong working knowledge of DRAM products, memory architecture, and DRAM operation principles
• Proven experience managing complex customer qualifications, system‑level debugging, and technical issue resolution
• Excellent analytical, problem‑solving, and decision‑making skills
• Strong communication skills with the ability to explain complex technical concepts to customers and internal stakeholders

Preferred Qualifications:

• Master’s degree in a relevant technical field
• Extensive experience in the semiconductor industry, preferably DRAM or memory products
• Hands‑on experience with DRAM quality management, reliability, and failure analysis processes
• Experience leading major customer accounts or strategic programs
• Strong presentation and documentation skills
• Fluent bilingual communication in English and Korean, with experience working in global, customer‑facing environments

Requirement:    

• Authorized to work in the US   

Benefits:    

• Top Tier health insurance at no employee cost
• Paid day offs: Paid Time Off, Company Holidays, Parental Leave, Happy Fridays
• 401k Matching
• Flexible Spending Account (FSA) for Health Care & Dependent Care
• Educational reimbursement up to $10,000 per year
• Donation Matching and volunteering opportunities
• Corporate discount programs
• Free Breakfast/Lunch/Dinner provided to employees