Endpoint Technician (POD)

Job#: 3053229
Job Description:
Job Title: Senior Desktop & Endpoint Support Technician
Location: SOUTH San Antonio, TX 78221
Schedule: Monday-Thursday 7:30am-4:30pm, Friday 7:30-12:30
Type: 3 Month Contract (Possible Extensions)
# of Openings: 1
*If interested and qualified, please reach out to the Professional Recruiter, Nicole, at
POSITION SUMMARY: The Endpoint Support Tier III professional serves as the highest level of desktop and endpoint escalation support, providing advanced troubleshooting, root cause analysis, and technical leadership for complex IT issues. This individual acts as a subject matter expert for endpoint technologies, Windows environments, Microsoft 365, Active Directory, SCCM, and Entra ID while ensuring exceptional service delivery and operational excellence. The Tier III technician partners closely with Service Desk, Infrastructure, Security, and Engineering teams to resolve critical incidents, improve support processes, and implement technology solutions across the organization.
RESPONSIBILITIES:
Serve as the primary escalation point for complex endpoint, operating system, and application issues.
Perform advanced root cause analysis and develop long-term solutions to recurring technical problems.
Lead Windows 10/11 upgrade initiatives, endpoint deployments, and technology refresh projects.
Administer and troubleshoot Microsoft Endpoint Configuration Manager (SCCM) and endpoint management solutions.
Support and troubleshoot Entra ID, Active Directory, Group Policy, and identity-related issues.
Develop technical documentation, knowledge articles, and standard operating procedures.
Mentor Tier I and Tier II technicians and provide guidance on complex support issues.
Collaborate with Infrastructure, Network, Security, and Server teams during incident resolution and project implementations.
Identify opportunities to automate routine support functions and improve service delivery processes.
REQUIREMENTS:

• Advanced understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, wireless technologies, and endpoint connectivity troubleshooting.
• Experience supporting enterprise-scale endpoint environments.
• Experience with SCCM/MECM administration and software deployment.
• Ability to lead technical troubleshooting efforts across multiple teams.
• Professional experience in customer service
• Candidate must be detailed orientated
• Good communication and documentation skills
• Ability to elicit cooperation and action from individuals over which there is no supervisory relationship
• Overtime work may be required

PREFERRED QUALIFICATIONS:

• IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate

PHYSICAL DEMANDS:

• Ability to lift and carry up to 25 pounds
• Ability to kneel and run cables under desks and other office furniture

WORK ENVIRONMENT:
Work will be in a conservative corporate office environment operating and functioning at a fast pace. Working out of cubicles near other various colleagues who are also in cubes. Some may refer to these workspaces as cube farms
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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