StreamLabs Customer Service Representative

StreamLabs, a pioneering leader in the IoT sector, specializes in manufacturing and providing services for products and systems designed to conserve water and protect against water-related damages. As a wholly owned subsidiary of Chubb, the world's largest publicly traded property and casualty insurer, StreamLabs operates independently, serving both consumer and commercial clients through various channels, including retail, distribution, insurance, and construction. Chubb is renowned for its extensive product offerings, robust distribution capabilities, financial strength, underwriting excellence, superior claims handling, and global operations.

Position Scope:

As a Customer Service Representative at StreamLabs, you will join a dynamic and fast-paced team dedicated to service excellence. You will play a crucial role in communicating with customers, guiding them through our processes, and acting as the primary liaison between customers and other service providers. You will utilize various communication methods, including phone, email, and text messaging, to engage with business referrals. Comprehensive training will be provided on our systems, general insurance and plumbing knowledge, and effective communication techniques.

Key Responsibilities:

• Manage inbound business referrals efficiently.
• Contact customers promptly and professionally.
• Input sales orders accurately.
• Track shipments and update company systems accordingly.
• Respond to customer service requests as needed.
• Maintain precise inventory records of finished goods and raw materials.

• Associate degree or some college coursework preferred.
• Experience in customer service, sales, or retail is required.
• Ability to manage multiple projects simultaneously.
• Familiarity with Internet of Things (IoT) technologies.
• Proficiency in Customer Relationship Management (CRM) software.
• Strong verbal communication skills.
• Experience with Microsoft Office 365.
• Excellent written communication skills.

Skills:

• Exceptional time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks effectively.
• Enjoyment of a fast-paced work environment.
• Experience with smartphone-based applications.