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RemoteFull timeOperations & Project Management

Member Happiness Team Lead

Clever BenefitsUnited States🇺🇸United StatesPosted Aug 19, 2026

Why this role stands out

Lead a dynamic remote team dedicated to exceptional member support at Clever Benefits, a growing company in the health tech space. You'll thrive in this role if you have strong communication, problem-solving, and coaching skills, and enjoy staying ahead of tech trends. Apply today to contribute to a positive and impactful member experience while enjoying the flexibility of remote work and comprehensive benefits.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeRemote
LocationUnited States
Posted2 months ago

Job description

  • Oversee daily operations
  • Quality assurance
  • Escalation triage
  • Onboarding/ongoing training
  • Maintain familiarity - current smart phone apps, services, networks, trends
  • New product launches/workflow changes/brief the team
  • Knowledge Base, & Macros - priority levels, tagging logic, escalations
  • Maintain team scheduling rotation 365
  • Lead team mtgs - keep the team aligned/connected
  • Recurring cross-functional mtgs, translating updates into actionable guidance
  • Point of contact for other teams/select client contacts
  • Smart phone
  • Zendesk
  • Coaching Skills
  • Health Tech
  • Written/verbal communication skills
  • Manage fast-paced environment
  • Problem-solving
  • Private remote network

FT
Benefits
PTO

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ApplyOr apply on Clever Benefits' site