Member Happiness Team Lead

• Oversee daily operations

• Quality assurance
• Escalation triage
• Onboarding/ongoing training
• Maintain familiarity - current smart phone apps, services, networks, trends
• New product launches/workflow changes/brief the team
• Knowledge Base, & Macros - priority levels, tagging logic, escalations
• Maintain team scheduling rotation 365
• Lead team mtgs - keep the team aligned/connected 
• Recurring cross-functional mtgs, translating updates into actionable guidance
• Point of contact for other teams/select client contacts

• Smart phone

• Zendesk
• Coaching Skills
• Health Tech
• Written/verbal communication skills
• Manage fast-paced environment
• Problem-solving
• Private remote network

FT
Benefits
PTO