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RemoteFull timeOperations & Project Management

Member Happiness Team Lead

Clever BenefitsUnited States🇺🇸United States

Why this role stands out

Lead a dynamic remote team dedicated to exceptional member support at Clever Benefits, a growing company in the health tech space. You'll thrive in this role if you have strong communication, problem-solving, and coaching skills, and enjoy staying ahead of tech trends. Apply today to contribute to a positive and impactful member experience while enjoying the flexibility of remote work and comprehensive benefits.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeRemote
LocationUnited States

Job description

  • Oversee daily operations
  • Quality assurance
  • Escalation triage
  • Onboarding/ongoing training
  • Maintain familiarity - current smart phone apps, services, networks, trends
  • New product launches/workflow changes/brief the team
  • Knowledge Base, & Macros - priority levels, tagging logic, escalations
  • Maintain team scheduling rotation 365
  • Lead team mtgs - keep the team aligned/connected
  • Recurring cross-functional mtgs, translating updates into actionable guidance
  • Point of contact for other teams/select client contacts
  • Smart phone
  • Zendesk
  • Coaching Skills
  • Health Tech
  • Written/verbal communication skills
  • Manage fast-paced environment
  • Problem-solving
  • Private remote network

FT
Benefits
PTO

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ApplyOr apply on Clever Benefits' site