Why This Role Stands Out
Lead a dynamic remote team dedicated to exceptional member support at Clever Benefits, a growing company in the health tech space. You'll thrive in this role if you have strong communication, problem-solving, and coaching skills, and enjoy staying ahead of tech trends. Apply today to contribute to a positive and impactful member experience while enjoying the flexibility of remote work and comprehensive benefits.
Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Remote
Location
United States
Posted
6 weeks ago
Job Description
- Oversee daily operations
- Quality assurance
- Escalation triage
- Onboarding/ongoing training
- Maintain familiarity - current smart phone apps, services, networks, trends
- New product launches/workflow changes/brief the team
- Knowledge Base, & Macros - priority levels, tagging logic, escalations
- Maintain team scheduling rotation 365
- Lead team mtgs - keep the team aligned/connected
- Recurring cross-functional mtgs, translating updates into actionable guidance
- Point of contact for other teams/select client contacts
- Smart phone
- Zendesk
- Coaching Skills
- Health Tech
- Written/verbal communication skills
- Manage fast-paced environment
- Problem-solving
- Private remote network
FT
Benefits
PTO
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