ICT Customer Support

Job Title : ICT Customer Support

Salary : 60-65K AUD

Location - Alice Springs, Northern Territory, Australia.

Tasks and Responsibilities:

determining software and hardware requirements to provide solutions to problems

responding to inquiries about software and hardware problems

adapting existing programs to meet users' requirements

installing and downloading appropriate software

ensuring efficient use of applications and equipment

implementing computer networks

designing and maintaining websites

repairing and replacing peripheral equipment such as terminals, printers and modems

may work in a call centre

Requirements

AQF Associate Degree, Advanced Diploma or Diploma

At least three years of relevant experience and/or relevant vendor certification

Experience in telephone-based IT Support/operations

Strong communication and customer service skill

Relevant Industry certifications would be highly regarded

Ability to resolve issues as they arise and provide effective solutions

Benefits

Employer Sponsored Visa.

Permanent Residency (PR) pathway after 3 years of employment.