Why This Role Stands Out
This role offers a fantastic opportunity to shape customer experience within the rapidly growing BYD Australia, leveraging data to drive impactful improvements across the dealer network. You'll thrive here if you're a data-driven professional with a passion for uncovering insights and a desire to develop your analytical and presentation skills in a collaborative, hybrid environment. Don't miss this chance to contribute to a leading automotive brand's success!
Quick Overview
Job Description
BYD Australia is hiring a Customer Excellence Specialist based at our Mulgrave office to turn dealer service data into clear insights that drive improvements in service quality, customer experience, and dealer network standards across Australia.
You will work with local sales teams and regional stakeholders to build and maintain data analytics frameworks, develop dashboards with BI tools, and present actionable recommendations.
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