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Full timeOperations & Project Management

AI Infrastructure Service Delivery Lead

Firmus Technologies Pty Ltd.Sydney, Sydney🇦🇺AustraliaPosted 29 Sept 2026

Why this role stands out

This hybrid role offers a fantastic opportunity to shape the service delivery of cutting-edge AI infrastructure, leveraging ITIL and SRE principles for a global leader in the field. You'll thrive here if you possess strong operational and project management skills, enjoy cross-functional collaboration, and are passionate about ensuring the reliability and efficiency of critical AI systems. Embrace this chance to grow your expertise and make a significant impact within a dynamic and forward-thinking organization.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationSydney, Sydney, Australia

Job description

Firmus Technologies is seeking an experienced Service Delivery Manager to own incident, change and problem management across a 24/7 AI infrastructure portfolio. You will lead a formal service management program, align with ITIL and SRE practices, and ensure reliable, auditable production changes.

You'll collaborate with engineering teams and stakeholders to improve resilience and performance. Based in Australia, this permanent role offers global responsibilities, cross region coverage, and

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