Why This Role Stands Out
This hybrid role offers a fantastic opportunity to shape the service delivery of cutting-edge AI infrastructure, leveraging ITIL and SRE principles for a global leader in the field. You'll thrive here if you possess strong operational and project management skills, enjoy cross-functional collaboration, and are passionate about ensuring the reliability and efficiency of critical AI systems. Embrace this chance to grow your expertise and make a significant impact within a dynamic and forward-thinking organization.
Quick Overview
Job Description
Firmus Technologies Pty Ltd. Merges ITIL and SRE practices to run a 24/7 incident and change management function for AI infrastructure.
The Service Delivery Manager ensures accurate runbooks, automation, and governance for reliability across the AI FactoryOS, Firmus AI Cloud, and data center operations. The role focuses on governance, incident control, and production readiness, coordinating with engineering, compliance, and leadership.
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