Physician Office Supervisor - Internal & Family Medicine Associates

Responsibilities:

1. Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.

2. Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.

3. Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.  Exercises tact and diplomacy.

4. Maintains confidentiality in talking with patients, upholding policies and setting an example.

5. PTO Approval for Providers/Staff

6. Handles Customer complaints as appropriate

7. Review daily, monthly, quarterly insurance/billing reports.

8. Leads teams with:

   1. Service Excellence

   2. Operational Budget Goals

   3. Daily Huddles

9. Handles Human Resources tasks:

   1. HR issues with staff/Manager appropriately

   2. Hires staff with Manager

10. Oversees training of New Employees

11. Supports Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and licensing as needed.

12. Creates Call Schedule with locum company and processes payment.

13. Creates Call Schedule for providers as needed.

14. Reviews, optimizes, and monitors all processes in the office.

15. Reports any defects/anomalies to Manager immediately.

16. Monitors CLIA, Shred, Hazardous waste usage, equipment, license

17. Performs other duties as assigned.

Qualifications:

• Basic knowledge of computer input required.

• Must be able to perform basic clerical functions.

• Comprehends medical terminology.

• Good spelling and number skills required.

• Clear, concise voice required.

Requirements:
 Degrees:
   High School/Ged