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QA / Business Process Analyst ? Emphasys & HDS

Innosoft CorporationColumbia, SC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationColumbia, SC, United States
SchedulingProject Management

Job description


QA / Business Process Analyst ? Emphasys & HDS

Project Identifier

SC

Client

South Carolina

Agency

State of South Carolina

Location

Fully Onsite (8:00 AM to 5:00 PM, Monday ? Friday, 40 hours/week)

300 Outlet Pointe Blvd #C, Columbia, South Carolina, USA, 29210.

Candidate must be a CURRENT SC resident. No relocation allowed.

Contract Duration

12 Months

Interview Type

Onsite

Visa Requirements

The candidate will have to be on an Innosoft W2.

At least 6 months of valid work authorization

(Citizen, OPT-EAD, -EAD)

Tentative Start Date

12/04/2026

Deadline

11/08/2026

Project Overview

This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of software implementation within an internal business program area. Position will interface with the project manager, project sponsor, vendor and internal project staff. Will be responsible for recording problems and opening helpdesk tickets on the software vendor ticketing system. Will look for any areas where modifications or changes could be made to the software to meet or substantially improve the program area functionality. This position will assist the internal staff using the product in mapping a complex spreadsheet to the software data fields for the business functions and looking for opportunities to make improvements in internal processes and procedures as well as opportunities to improve the consumer satisfaction within the program area. This position will also work with subject matter experts with the program area to identify pain points within the software that may need to be addressed by modifications. This position will be working with software vendors and internal staff to recommend improvements to business processes, procedures and software functionality.

Duties/Responsibilities:

Business Process ? Software mapping

Business Process Review, Propose business Process and procedure improvements

Enterprise Software Review, Quality Assurance analysis

Working with staff on resolving pain points with enterprise software functionality, daily reporting and tracking of helpdesk tickets

Propose enterprise Software Improvements and modifications

Liaison between agency project manager, software vendor, agency program area staff

Provide Presentations, documentation, correspondence, reports for use as software change orders and/or statements of work for modifications to software

Provide documentation and training for any recommended changes to business processes


Requirements

Education and Certifications:

Degree in computer science or a related field, or equivalent practical experience.

Required Skills:

6+ Years of Experience as a Quality Analyst

3+ Years of State Government Experience

3+ Years of Experience with Emphasys

3+ Years of Experience with HDS

6+ Years of Experience with Data Mapping

6+ Years of Experience with Business Process Testing & Improvement

6+ Years of Experience with Process & Procedure Documentation

6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests

Preferred Skills:

Experience with End User Support

Additional Skills:

Oral and written communication skills

Interpersonal, consultative, presentation & Facilitation skills

Analytical thinking and problem solving

Detail oriented, accurate and Organized

Knowledge of business structure

Stakeholder analysis and reporting

Problem solving and attention to detail

Customer service and assessing customer support needs

Teamwork

Ability to learn new software/hardware and troubleshooting

Organization and documentation

Asset management

Identifying process improvements

Prioritizing and scheduling

Time management

Clear and concise email and reports

Work independently while following established procedures and guidelines


Benefits

Standard Employee Benefits.
50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.

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