Production Support

Location: Scottsdale, AZ Salary: $50.00 USD Hourly - $54.00 USD Hourly Description: Our large, FINTECH client is currently seeking a Production Support Analyst (Contract-to-Hire/Hybrid or 5 Days Onsite) in Scottsdale, AZ or Malvern, PA. Responsibilities
Triage, investigate, and troubleshoot production incidents and service requests. Analyze application behavior, logs, databases, and cloud environments to identify root causes and resolve issues. Escalate incidents to appropriate teams when additional expertise is required, while maintaining ownership and driving resolution.

Monitor application health and respond to alerts in a timely manner. Collaborate with development, infrastructure, and business teams to diagnose and resolve technical issues. Document troubleshooting procedures, root cause findings, and operational processes. Participate in incident management activities and post-incident reviews. Continuously learn new applications, technologies, and support processes to expand operational knowledge. Qualifications
Strong troubleshooting and analytical problem-solving skills. Ability to quickly learn new systems, applications, and business processes.

Excellent verbal and written communication skills. Strong interpersonal skills with a positive, approachable, and customer-focused attitude. Ability to remain composed and effective during critical incidents and high-pressure situations. Proven ability to work independently while collaborating effectively with cross-functional teams. Passion for investigating issues and driving them through to resolution.

Nice to have

Amazon Web Services (AWS) Monitoring and observability platforms such as: Splunk, Grafana, Honeycomb, and AWS CloudWatch Control-M job scheduling and automation tools Basic scripting experience (PowerShell, Python, Shell, or similar) ServiceNow incident and change management processes Mainframe technologies and operational support
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

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