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IT Operations Specialist - Level 2 Service Desk

ReeceVictoria🇦🇺AustraliaPosted 16 Aug 2026

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Reece is seeking a customer-focused IT Operations Specialist to support our branch network, support centres and warehouses. In this Level 2 role, you will resolve incidents and service requests with care and urgency, manage tickets in ServiceNow, and contribute to the knowledge base to improve our support processes.

You'll pair strong technical skills with clear communication to help non-technical stakeholders, document problems thoroughly, and identify opportunities to automate and simplify IT

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