Resident Experience & Insight Manager

Sutton Housing Partnership in Sutton is seeking a Customer Resolution and Insight Manager who is values-driven and focused on residents. You will lead a team, ensure fair outcomes, and act as the primary contact for the Housing Ombudsman, aligning with dispute resolution principles.

You will work closely with the Executive Management Team to embed lessons learned into service delivery and support professional development toward CIH Level 3 Housing qualification.

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