ServiceNow Technical Architect

IT Solutions Architect
Position Overview
We are seeking an experienced ServiceNow Platform Solutions Architect to support the
design, governance, and strategic direction of our ServiceNow platform and its
foundational services. This role is part of the ServiceNow platform team that supports
ServiceNow CMDB and ServiceNow Foundational services for delivery of IT solutions
for the DTMB Office of Chief Technology Officer (OCTO).
Key Responsibilities
• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
• Lead technical solution design, platform governance, and best practices.
• Design and support integrations with enterprise applications and services.
• Provide technical support to developers, system administrators, and project
teams.
• Support platform upgrades, performance optimization, and roadmap planning.
• Ensure solutions meet security, compliance, and operational requirements.
• Collaborate with stakeholders to translate business needs into technical
solutions.
Required Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5+ years of ServiceNow platform experience.
• 5+ years of experience architecting and implementing enterprise ServiceNow
solutions.
• Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM,
integrations, APIs, and workflow automation.
• Excellent communication, leadership, and problem-solving skills.
• ServiceNow Certified Systems Architect (CSA) certification
Preferred Qualifications
• ServiceNow Certified Technical Architect (CTA) or equivalent certifications.
• ServiceNow Certified Application Developer (CAD) certification
• ServiceNow Implementation Specialist certifications – CMDB, ITSM, ITOM, ITAM
• ITIL Foundations V3 or higher certification