Senior AI Support & Escalations Engineer - Hybrid Sydney

Clio is seeking a Senior Technical Escalations & Support Specialist (AI) to provide advanced technical consultation and troubleshooting for complex customer issues, bridging Customer Support and Product teams. The role emphasizes root-cause analysis, knowledge sharing, and improving processes for a legal AI SaaS product.

Location is Hybrid in Sydney, Australia, with 2 days in the office per week. Salary ranges from 108,900 to 147,300 AUD per year, reflecting seniority and expertise.