Quick overview
Job description
About the Role
Join an early-stage AI company building software for insurance claims operations. As the first product designer, you will shape the user experience for claims teams and help evolve a complex product into an enterprise-ready platform.
What You'll Do
Own the end-to-end experience across daily claims workspaces, dashboards, and other customer-facing product surfaces.
Use behavioral data, heat maps, discovery calls, and direct user observation to identify opportunities and guide product improvements.
Partner with product leadership, forward-deployed engineers, and the engineering team to turn customer problems into clear workflows and implementation-ready designs.
Design interactions for AI agents that make their actions, sources, reasoning, and uncertainty understandable, while giving users ways to review or intervene.
Lead product experiences from discovery through delivery as the platform develops for larger insurance organizations.
Establish design principles and a design system, prototype with AI tools, and evaluate whether design changes help users complete work more easily.
What We're Looking For
5 to 8 years of product design experience, with consistent tenures at technology companies.
Experience as a founding designer or the first design hire at an early-stage startup.
A UX-first, data-informed approach to simplifying complex workflows, combining product analytics with user research.
Experience designing dense, technical software used frequently by operational teams; insurance, claims, healthcare, or other regulated domains are valuable.
Experience designing AI and human-in-the-loop workflows and building design systems is a plus.
Hands-on experience prototyping with AI tools such as Claude or Lovable.
A background focused on product design and complex user experiences, rather than solely visual design or front-end engineering.
U.S. work authorization is required. Existing visa transfers are supported, but new visa sponsorship is not available.
Compensation & Benefits
Base salary: $170,000 to $220,000 annually. Visa transfers are supported; new visa sponsorship is not available.
Location
On-site, five days a week in New York, New York.