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Now Assist Business Analyst - AI-Driven ITSM & Workflow

Svitla Systems, Inc.Sydney, Sydney🇦🇺AustraliaPosted 11 Sept 2026

Why This Role Stands Out

This hybrid role offers an exciting opportunity to leverage AI-driven ITSM solutions and shape workflow optimization within a reputable company, providing significant growth potential for mid-senior professionals with strong ServiceNow and ITSM experience. You'll thrive by translating complex business needs into impactful technical solutions and collaborating with a dedicated team. Don't miss out on this chance to advance your career in a dynamic environment!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia
Agile

Job Description

Svitla Systems Inc. is seeking a ServiceNow Business Analyst to drive the Now Assist implementation in Sydney. You will collaborate with the Architect, SMEs, and developers to translate business needs into technical requirements and to define acceptance criteria.

This 6-month position emphasizes workflow optimization, AI-driven enhancements, and robust documentation. The role requires 3-5 years in ITSM, strong ServiceNow knowledge, and experience with BPMN/Visio documentation, agile delivery,

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