Strategic Customer Delivery & Supply Chain Director

• Lead hyperscale demand planning, customer commitments, and delivery execution to ensure alignment between customer expectations, commercial obligations, and operational capabilities.
• Partner with Supply Chain, Procurement, Manufacturing, and Operations to manage supply readiness, constraints, and recovery plans.
• Work closely with Sales and customer-facing teams to provide transparent communication on delivery commitments, risks, and timelines.
• Drive forecasting, product transitions, and inventory optimization while supporting strategic customer growth.
• Lead data-driven decision-making, balancing customer priorities, supply constraints, financial impact, and operational feasibility.
• Serve as the primary IP Networking representative to the enterprise Control Tower.
• Prepare executive decision packages, ensure accountability, and drive action closure.
• Translate Control Tower decisions into actionable business plans and stakeholder communications.
• Direct complex cross-functional hyperscaler delivery programs across Sales, Product, Supply Chain, Manufacturing, Finance, and Operations.
• Maintain a single, trusted view of demand, supply, commitments, risks, and actions.
• Improve forecast accuracy, delivery performance, customer commitment attainment, and operational efficiency.
• Drive governance improvements, scalable planning processes, and cross-functional accountability.
• Influence senior stakeholders and lead through collaboration without direct management authority.

You have:

• Bachelor’s degree in business, Operations, Supply Chain, Engineering, or a related field; advanced degree/certification preferred.
• 12–15+ years of experience in customer delivery, business operations, supply chain, program management, or related areas within a global technology environment.
• Proven success leading strategic, high-visibility cross-functional programs, including hyperscale or key customer engagements.
• Strong expertise in demand planning, forecasting, supply chain management, manufacturing, product transitions, and inventory risk.
• Strategic and commercially minded leader with strong execution focus.
• Thrives in fast-paced, complex environments and effectively manages ambiguity.
• Challenges assumptions, drives clarity, and balances customer and business priorities.
• Demonstrates Director-level leadership, executive presence, and independent judgment.
• Influences outcomes and drives organizational impact through collaboration rather than direct authority.