Operations Manager

Leidos is seeking an Operations Manager to lead reliable, secure, and customer-focused IT operations supporting mission-critical programs. You will oversee service delivery, operational planning, staffing, budgets, vendors, performance metrics, and continuous improvement while coordinating with technical teams and government or commercial customers. The ideal candidate brings substantial IT operations leadership experience, strong project and communication skills, and the ability to manage risks and priorities in complex environments. Join a collaborative, mission-driven organization focused on integrity, innovation, and real-world impact, with professional development and competitive benefits. Requirements and work arrangements may vary by program and customer needs.

Responsibilities

• Lead day-to-day IT operations and service delivery for mission-critical programs.
• Develop operational plans, priorities, staffing plans, and resource forecasts.
• Manage budgets, vendors, and contract-related operational activities.
• Track service performance, prepare reports, and drive corrective actions.
• Coordinate across technical teams, customers, and stakeholders.
• Identify operational risks and support security and compliance requirements.
• Improve processes to increase reliability, efficiency, and customer satisfaction.
• Support team development and foster a collaborative, accountable work environment.

Required Skills

• IT operations management
• Service delivery management
• IT service management (ITSM)
• Project and program management
• Budget and resource management
• Risk and issue management
• Performance metrics and reporting
• Vendor and contract management
• Cybersecurity and compliance awareness
• Process improvement and operational planning