Allocations Systems Support Officer

Healthcare Australia (HCA) services the healthcare industry throughout Australia. We are responsible for providing the highest quality nursing staff solutions, to hospitals and aged care facilities nationwide.

About the role

Located in our QLD office, the Allocations Systems Support Officer provides frontline technical support to internal teams and candidates, ensuring smooth operation of allocations system and successful onboarding of candidates onto our mobile and desktop applications. The role also assists with recruiting candidates onto the system, monitoring their compliance requirements, and ensuring readiness for placement. This position bridges technology, compliance, and customer service, enabling HCA to maintain a reliable workforce pipeline.

Key responsibilities include

• Provide day-to-day technical assistance to the Allocations team to ensure seamless use of the allocations system.
• Troubleshoot system issues including access, scheduling, connectivity, and reporting errors.
• Escalate complex system faults to senior ICT staff or external vendors where required.
• Monitor system performance, report incidents, and recommend improvements to enhance reliability.
• Assist with user account set-up, permissions, and system configurations for new and existing team members.
• Act as the first point of contact for ICT-related queries from staff and candidates.
• Deliver responsive, customer-focused support via phone, email, chat, and in-person.
• Maintain accurate records of support requests, solutions provided, and outstanding issues.
• Provide feedback and training to staff and candidates on best use of systems and applications.
• Ensure all support activities comply with HCA's policies, data privacy standards, and ICT security protocols

Annual base salary: $80,000 + superannuation

About you

• Strong ICT troubleshooting and problem-solving skills.
• Excellent communication skills, able to explain technical and compliance requirements in simple terms.
• Customer-focused approach with a helpful, patient, and professional manner.
• Ability to work independently and collaboratively in a fast-paced environment.
• Organised and detail-oriented with effective time management skills.

Qualifications & Experience

• Previous experience in a customer support or ICT helpdesk role (desirable).
• Knowledge of allocations or rostering systems in healthcare or similar industries highly regarded.
• Familiarity with mobile app platforms (iOS and Android), compliance monitoring, and workforce management tools.

BENEFITS OF WORKING WITH HCA

• We are a people-centric business with our core values driving everything we do
• Extra Leave Benefits - including a day off for your birthday
• Close, friendly, and supportive team environment
• Ongoing training and support
• Flexible working conditions

If you are looking to join a market leader in the ever-growing healthcare industry and contributing towards delivering the highest level of patient care in Australia, then HCA is for you. We are a people-centric business with our core values being the heart and soul of all that we do.

Healthcare Australia is one of Australia's leading allied health service provider across Residential Aged Care

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