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Team Member - Priority Support Center

Tata Teleservices Career PortalHyderabad🇮🇳India

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationHyderabad, India

Job description

Job Description
Division Fulfil
Function / Sub Function PSC
Role Title Team Member- Priority Support Center (Senior Exe / Technical Call Centre)
Role Code

001
Reporting Structure

Team Lead   Priority Centre (Technical Call  Centre)

No of Positions :
Grade/Level: A / Senior Exe.
Location: Hyderabad
JD
Job responsibility
  • Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
  • Responsible for handling personal KPIs/KRAs
  • Team player, Tech Savvy
  • Responsible for high level of customer focus
  • Having a strong hold on telecom products of leased line and voice products
Shift Working

Working in shifts (24/7)
Key Customer End customer, authorized signatories, clients Internal teams
Necessary Preferred
Skills
  • Excellent communication skills and hold on English & Hindi
  • Strong customer handling skills
  • Customer centric and high focus on customer facing processes
  • Excellent grip on high end  leased line and voice products
  • Excellent hands on experience in handling QRC at  call centre for  Premium Customer Base
  • Sound Knowledge in Telecom Technology

Industry preferred from Technical – Call Centre /  BPO   / KPO /

Diversity

.        
Qualification Any Graduation / Diploma ·
.         .        
Overall Work Experience ·
  • Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
  • Hands on experience in voice and data products people handling and customer interaction
 .        
Behavioural  Attributes
  • Strong customer focus
  • Good analytical skills
  • Strong communication and interpersonal skills
  • Inclination towards innovation
  • Good Computer Knowledge
·
.         .

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