Express Service Lane - Travel-Intensive Role

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.  

The Express Service Consultant will be responsible for the professional delivery and installation of MSX Express Service prescribed solutions furnished by MSX.  The Consultant will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.  

Day to Day Responsibilities  

• Installation of the Basic and/or Advanced Express Service program as outlined in the MSX Express Service program documentation 

• Dealer Basic and/or Advanced Consultations as outlined in the MSX Express Service program documentation 

• Dealer Basic and/or Advanced Sustainment visits as outlined in the MSX Express Service program documentation 

• Dealership staff training as outlined in the MSX Express Service program documentation 

• Dealership phone follow-up support 

• Timely and comprehensive completion of dealer action plans  

• Implement best practice processes within the Express Service operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…) 

• Adequate OEM National and Regional personnel contact 

• Monthly field detail reports submission 

• Weekly time cards and expense reports submission 

• Need to be available and have the desire to travel 80% of the time 

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $65k to $80k based on current experience. A car allowance will be provided (for work usage only) for this position. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.