MS Specialist OSS

Responsibilities include error monitoring and collection, preventive maintenance, CMDB/data administration, and identification and management of OSS/SQM functions.

• Independently performs OSS/SQM operations and maintenance activities, ensuring platform availability, performance, backups, housekeeping, data cleansing, installations, tuning, integration testing, documentation, and problem management.
• Analyzes service performance and configuration requirements, identifies root causes, and independently resolves recurring issues while providing appropriate technical recommendations.
• Coordinates end-to-end incident, problem, change, and risk management with MS teams, Nokia service groups, third-party organizations, and customers.
• Provides technical guidance, coaching, and on-the-job support to new team members and may act as a shift/team leader for 24x7 operations.
• Monitors service requests and change requests against agreed SLAs, prioritizes activities, and takes corrective actions or escalates resources when required to maintain service performance.
  

Must-have skills:

• Any bachelor's degree or equivalent, with a minimum of 4+ years of experience.
• Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management.
• Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence.
• Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning.

• Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams.

Good - To - Have skill :

• Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching.
• Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management.
• Experience with service monitoring, KPI/performance analysis, and preventive maintenance.
• Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation.