Desk Side Support

Role : Desk Side Support

Multiole Locations in USA 

6 MOnths 

 Roles & Responsibilities :-

• Install and configure desktops, laptops, mobile devices, peripherals, and related software.
• Perform break–fix support, desk-side assistance, IMACD activities, data migration, device refreshes, and other technical tasks.
• Execute onsite updates, configuration changes, and software installations.
• Provide hands-on technical assistance and support to end users.
• Identify potential issues that may affect end-user experience and take proactive measures to resolve or prevent them.
• Manage assigned tickets and ensure timely resolution and closure within defined SLAs, providing regular updates to end users as required.
• Participate in on-call support on a rotational basis, including outside normal business hours when required.
• Provide hands-and-feet support for network issues.