Business Analyst - BA

Business Analyst (BA)

Duration: At least 3 Years from projected start date

Number of Positions: 2

Location: 3771 Eastwood Dr, Jackson, MS

Position Overview

Posting Title: Business Analyst

# of Positions: 2

Desired Career Level: Intermediate

Education Level: Associates

Contract Start Date: 8/3/2026 ASAP

Work Location: 200 So Lamar St Jackson MS

Remote Option: Yes, after initial 6 weeks Training

Position Information

Shift Start Time: 8:00 AM

Shift End Time: 5:00 PM

Schedule Required: Mon - Fri

Other (Please specify): Additional hours or days maybe required because of the time frame for the project

Hours per Week: 40 to 50

Overtime?: Occasional Overtime Answer “yes” even if OT will be rare.

Position Description and Job Skill Set

Description of the job functions the contractor will be expected to perform.

• Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.

• Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.

• Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.

• Experience in interacting with Client program areas and technical staff regarding business and information technology needs.

• Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.

• Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.

• Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.

• Critical-thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

• Applicants must have at least 5 years of experience with automated system for determining benefits for SNAP, TANF or E&T.

Skill Level Guide

• Beginner: 1-2 years

• Intermediate: 3-5 years

• Advanced: 5-7 years

• SME: 7+ years