Client Services Representative

Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic solutions. In this Client Services Representative role, you’ll build long-term client partnerships, provide personalized consultation, and collaborate with internal teams to ensure success. If you have a background in animal science or agriculture, enjoy solving complex challenges, and are passionate about supporting client goals, we’d love to hear from you!

This role acts as a strategic partner and advocate for Trans Ova Genetics clients by delivering personalized consultation, operational support, and proactive communication. This role balances a commitment to exceptional client service with collaboration across internal teams to ensure timely, effective, and customized solutions that drive client success and long-term loyalty.

Key Responsibilities:

• Serve as a trusted client advocate by responding promptly (within 24 hours), communicating clearly, resolving issues proactively, and maintaining strong, professional relationships.

• Consult with clients to understand objectives and provide tailored guidance on production planning, genetic services, and animal movement.

• Coordinate cross-functionally to deliver timely, efficient solutions, adjust services as goals evolve, and support contracts, agreements, and inventory management.

• Communicate technical results and service outcomes effectively to support confident, informed client decision-making.

• Build long-term partnerships that drive client retention, represent Trans Ova Genetics with integrity, and contribute to continuous improvement initiatives.

• Support domestic shipping of embryos and semen through accurate documentation, organization, and shipping/receiving coordination.

Education Requirements:

• Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
• 1 - 3 years of experience in a client-facing, consultative role within the agricultural or animal science sectors.

• Experience in bovine genetics, dairy, or beef production is highly desirable.

Other skills/experience:

• Excellent interpersonal communication, problem-solving, and time management skills.
• Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools.
• Ability to manage competing demands independently while maintaining attention to detail.
• Professional demeanor with a strong commitment to customer service and ethical standards.
• Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.