Who We Are

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.

Role Overview

As a Software Engineer Intern, Backend at Serval, you’ll work directly on core parts of our platform as we build AI-powered automation for modern IT teams. This is a hands-on internship where you’ll contribute real production code, learn how an early-stage product is built, and see your work shipped to customers.

What You'll Do

• Work closely with our CTO and founding engineering team to build and extend backend product capabilities.

• Contribute to backend services that power Serval’s AI-driven automation workflows.

• Learn how to design, implement, and test scalable systems in a production environment.

• Help us move quickly toward key product milestones, including shipping and iterating on core platform features.

What You'll Need

• Currently pursuing a degree in Computer Science, Engineering, or a related technical field with an expected graduation date between Dec 2026 - 2028

• Strong fundamentals in computer science (data structures, algorithms, systems).

• Familiarity with at least one backend programming language (Go, Java, Python, or similar).

• Clear communication skills and the ability to learn quickly in a fast-moving environment.

• Excitement about startups, ownership, and building products from the ground up.

Nice to Have

• Exposure to modern backend or cloud technologies (APIs, microservices, containers, or cloud platforms).

• Experience with any part of our stack: Go, gRPC, Kubernetes, React, TypeScript, AWS, or Terraform.

• Previous internship or project experience at a startup or fast-paced team.

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.