Associate Trainer - Digital Brand Services

Associate Trainer
Location: Wilmington, Delaware
Hours: 8 am to 5 pm EST

Hybrid Work Model (3 days onsite/2 days remote)

Overview

Are you energized by helping others learn and succeed? Do you enjoy facilitating discussions and finding new, innovative ways to get things done? The Global Readiness Team (GRT) within Digital Brand Services (DBS) is looking for a motivated, adaptable, self-starter to join our team as an Associate Trainer. This role is an excellent opportunity for someone looking to take the next step in their professional journey or build a career learning and development.

In this dynamic role, you’ll facilitate engaging learning experiences, partner with leaders and subject matter experts across the organization, create and enhance learning content, and contribute directly to the success of our teams and colleagues. You’ll gain exposure to a variety of business functions while helping to drive learning, performance and continuous improvement.

If you thrive in a fast-paced, people-centered environment, enjoy building relationships, and are passionate about helping others grow, we’d love to hear from you! We are looking for potential as much as experience and welcome candidates with transferrable skills from operations, coaching, customer service, project coordination, onboarding, or other colleague-focused roles.

Responsibilities May Include:

• Develop and maintain deep knowledge of Service processes and procedures
• Manage and continuously improve Service training programs to meet evolving business and learner needs
• Facilitate Service training to both new and existing team members
• Track and report upon training results at both the course and individual levels
• Create, deliver and evaluate new curriculum, as well as maintain existing curriculum
• Work closely with Quality and Leadership groups to evaluate training efficacy and identify future training opportunities

Key Behaviors and/or Competencies:

• Passion for helping others learn and succeed
• Curious, proactive, and eager to continuously develop and learn
• Effective communicator who can simplify complex information for different audiences
• Adaptable and comfortable working in a fast-paced environment
• Strong attention to detail while balancing multiple priorities
• Open to feedback and committed to professional growth
• Identifies opportunities to improve team processes and learning experiences

Preferred Experience

• Experience creating training, reference, or communication materials for a variety of audiences (for external we could update this to experience presenting information to individuals in groups in a professional, academic, volunteer or leadership setting)
• Exposure to learning, onboarding, coaching, or team development activities
• Experience managing documentation, process guides or knowledge resources
• Familiarity with learning principles or content creation design concepts
• Experience analyzing data and identifying trends to inform recommendations
• Proficiency with Microsoft Office applications, including Excel and PowerPoint
• Experience participating in process improvement initiatives or projects

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