AI-Driven Business Analyst - Tech & Wholesale CX

Wesfarmers Health is seeking an experienced Business Analyst to join our Technology team supporting Wholesale, Pharmacy and Merchandise. You will help reimagine customer service capabilities, exploring AI-powered platforms, and shape end-to-end delivery across multiple business divisions.

You will work with internal teams and external partners to document requirements, facilitate workshops, and drive process improvements while balancing project work with ongoing operations.