ServiceNow Engagement Manager

<>Hiring: ServiceNow Engagement Manager (Remote)
Location: Remote
Experience: 10+ Years
Certifications: ServiceNow CSA & CIS Preferred <>We are looking for an experienced ServiceNow Engagement Manager to lead large-scale ServiceNow implementation and digital transformation programs for enterprise customers. <>The ideal candidate will have strong experience in end-to-end engagement management, program governance, financial management, stakeholder engagement, and delivery leadership, along with ServiceNow platform knowledge. <>Key Responsibilities

• <>Lead end-to-end delivery of large-scale ServiceNow implementations and transformation programs.
• <>Own engagement governance, project scope, schedules, budgets, resource planning, and risk management.
• <>Act as the primary point of contact for customers and executive stakeholders.
• <>Drive delivery excellence, customer satisfaction, and business value realization.
• <>Manage geographically distributed cross-functional teams and partner ecosystems.
• <>Apply the ServiceNow Now Create methodology to manage implementation governance and delivery milestones.
• <>Leverage ServiceNow SPM (Strategic Portfolio Management) for portfolio oversight, resource planning, and financial governance.
• <>Oversee AI/Agentic AI initiatives, including ServiceNow Now Assist adoption.
• <>Mentor project managers, consultants, and delivery teams.

<>Required Qualifications

• <>8+ years of experience in professional services, consulting, or enterprise technology delivery.
• <>Proven experience managing complex ServiceNow implementations or digital transformation programs.
• <>Strong expertise in program governance, financial management, stakeholder management, and risk mitigation.
• <>Experience managing executive-level customer relationships.
• <>Excellent communication, presentation, and negotiation skills.
• <>Bachelor's degree or equivalent experience.

<>Preferred Qualifications

• <>ServiceNow CSA (Certified System Administrator) OR CIS (Certified Implementation Specialist) certifications.
• <>Knowledge of ServiceNow Now Create methodology and SPM capabilities. 
• <>Exposure to Generative AI, Agentic AI, and ServiceNow Now Assist.
• <>Understanding of AI governance and associated delivery risks.

<>Important Note: ServiceNow CSA and CIS certifications are highly desirable. AI/Agentic AI and now Assist experience are preferred but not mandatory. Candidates with strong ServiceNow engagement and delivery management experience should be considered even without AI experience. <>Interested Candidates <>Please share your updated resume along with relevant ServiceNow certifications and details of your engagement management experience.