Product Owner - Quality, Performance & Improvement

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with NatWest to support contingent recruitment processes. On behalf of NatWest, we are looking for a Product Owner - Quality, Performance & Continuous Improvement for a 15-month contract based in Edinburgh (hybrid working).

NatWest is a major UK retail bank, providing every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

Purpose of the Role

As a Product Owner, you will be responsible for leading quality assurance, performance management and continuous improvement activities supporting Customer Monitoring and Financial Crime & Compliance Monitoring (FCCM) initiatives. You will ensure robust testing, governance, controls and reporting frameworks are in place to support successful delivery and ongoing operational excellence.
What You'll Do

• Lead Customer Monitoring QA and FCCM QA integration activities to ensure consistent quality standards across operations.
• Coordinate UAT and readiness testing, ensuring solutions meet business requirements and are ready for implementation.
• Manage defect triage, retesting and acceptance processes to support successful delivery and resolution of issues.
• Develop and maintain performance management and MI frameworks to monitor outcomes and drive operational effectiveness.
• Establish and embed operational controls and governance frameworks to support risk management and compliance requirements.
• Drive lessons learned and continuous improvement initiatives to enhance processes, quality and overall service performance.

The Skills You'll Need

• Experience leading quality assurance, testing or operational improvement activities within a complex business environment.
• Strong understanding of UAT, readiness testing, defect management and business acceptance processes.
• Experience developing performance management, reporting or MI frameworks.
• Knowledge of operational controls, governance and risk management practices.
• Strong stakeholder management and communication skills.
• Proven ability to identify improvement opportunities and drive continuous improvement initiatives.

Next steps

With an inclusive culture, excellent learning and development, and focus on wellbeing, there are plenty of reasons why NatWest is a great place to work in a temporary job. And you'll be helping to build a sustainable bank, committed to helping people, families, and businesses to thrive.

We will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business