Independent Living Services Officer

The Independent Living Services Officer will deliver low‑level, front‑line support to older persons living in the Housing Service’s Independent Living Schemes. The role involves regular welfare checks and visits to tenants in their homes, completing Support Plans, offering housing‑related advice, liaising with families and external agencies. The role has premises management responsibilities including health, safety and fire‑regulation compliance. The post may also include floating support for older adults living in the wider community. This is a full‑time temporary maternity cover position (37 hours per week) within the City and County of Swansea’s Independent Living Services (Housing).

This is an ideal opportunity for those with a Housing, Support or Health and Social Care background who enjoy working with Older Persons.

For any queries relating to this post, please contact Cheryl Duffy, Senior Independent Living Services Officer via email on cheryl.duffy@swansea.gov.uk

https://www.swansea.gov.uk/media/30352/Swyddog-Gwasanaethau-Bywn-Annibynnol_Independent-Living-Services-Officer_CY_EN/pdf/h3Swyddog_Gwasanaethau_Bywn_Annibynnol_Independent_Living_Services_Officer_CY_EN.pdf?m=1793795672723

The salary for the position is Grade 6 £29,071 - £32,046 per annum.

• Conduct regular home visits to tenants and assess their support needs.
• Develop, review and maintain individual Support Plans.
• Provide housing‑related advice and assistance, including tenancy issues.
• Liaise with family members, health, social care and other external agencies on behalf of tenants.
• Act as landlord and premises manager, ensuring compliance with health and safety legislation.
• Carry out fire safety duties, including risk assessments and fire drill coordination.
• Maintain accurate records of visits, interventions and tenancy documentation.
• Deliver low‑level floating support to older persons living in the community as required.
• Promote independent living and wellbeing through person‑centred approaches.
• Report concerns and escalations to senior management in a timely manner.

• Relevant experience in housing, support or health and social care, preferably with older adults.
• Knowledge of tenancy management and landlord responsibilities.
• Understanding of health and safety and fire safety regulations in residential settings.
• Excellent communication and interpersonal skills for working with tenants, families and agencies.
• Ability to produce clear, concise support plans and documentation.
• Full, clean driving licence and access to a vehicle for home visits.
• Flexibility to work varied hours and respond to urgent tenant needs.
• Empathy, patience and a person‑centred approach to supporting older people.
• Basic IT skills, including use of Microsoft Office and case‑management systems.
• Eligibility to work in the UK and willingness to undergo background checks.