Specialist, GPO Administration

JOB SUMMARYThe Specialist, GPO Administration is responsible for the accurate, timely, and compliant execution of customer contract workflows and Group Purchasing Organization (GPO) member affiliation processes. This role supports the end-to-end administration of customer agreements—including Master Services Agreements (MSAs), amendments, Letters of Participation (LOPs), and Letters of Termination (LOTs)—ensuring documentation is properly reviewed, validated, recorded, and maintained in accordance with internal policies and compliance standards.

Beyond transactional execution, this role plays a critical part in delivering a high-quality customer experience. The Specialist must apply sound judgment to prioritize work, adapt to changing priorities, and make decisions that balance compliance requirements with customer needs. This includes proactively identifying when exceptions or escalations are necessary to achieve positive customer outcomes. RESPONSIBILITIESEnters customer contracts including MSAs, renewals and amendments into Icertis and Open Text. Ensure GPO contract and affiliation data is accurately recorded in internal systems.

Monitor compliance with contractual terms and GPO program requirements. Support internal audits and reporting related to contracts and affiliations. Identify and implement process improvements to enhance operational efficiency. Respond to internal inquiries related to customer agreements and GPO membership status. Provides training and support to colleagues related to contract management and GPO administration.

QUALIFICATIONSEducationBachelor’s degree in business administration, or related field of study or job experience, preferredHS diploma requiredExperience1-3 Years working in the food service industry, preferably in Sales OperationsSalesforce experience, Microsoft Office, experience with AS400 and mainframe data entry. Professional SkillsProficiency in CRM platforms, including Salesforce (preferred), with ability to accurately manage customer affiliation data and contract records.

Strong working knowledge of Microsoft Office Suite, including Excel, Outlook, and Word for data management, reporting, and communicationExperience managing high-volume, queue-based workflows with defined SLAs and audit requirementsAbility to maintain high data accuracy and integrity across multiple systems of recordFamiliarity with contract lifecycle management (CLM) tools and customer onboarding systems (preferred)Ability to navigate service portals and ticketing systems for request initiation and trackingBasic data analysis skills, including the ability to review records, identify discrepancies, and support reporting needsUnderstanding of customer hierarchy structures, account linking, and affiliation models within CRM systems.

Ability to balance policy compliance with customer needs to achieve the best possible outcomeSkilled in handling customer inquiries, issues, and escalations with professionalism and urgencyProactively identifies opportunities to improve customer processes and reduce friction pointsAbility to make sound, timely decisions within defined guidelines and governance frameworksStrong judgment in prioritizing competing requests based on customer impact and business urgencyRecognizes when exceptions or escalations are required and navigates approval processes effectivelyComfortable adapting priorities in real time to respond to critical customer needsStrong interpersonal skills with the ability to work cross-functionally (Sales, Legal, Operations, Customer Success)Clear and professional written and verbal communication skillsAbility to translate complex processes into understandable updates for stakeholdersTeam-oriented mindset with a willingness to support shared goals and outcomesAbility to analyze issues, identify root causes, and recommend appropriate solutionsComfortable working with data to validate requests and ensure alignment with requirementsContinuous improvement mindset—identifies process inefficiencies and supports enhancements.

Physical DemandsReasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Decision Making AuthorityPrioritization of work, scheduling and facilitating training, escalations to other internal departments.