End User Support Analyst - II

Location: Irving, TX Salary: $30.00 USD Hourly - $35.00 USD Hourly Description:
Position: End User Support

Location: Irving, TX

Responsibilities:

• Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
• They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's.
• Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
• Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
• Provide exceptional customer service in person, via phone and email as necessary.
• Resolve help desk issues including troubleshooting hardware and software issues.

MUST HAVE SKILLS (Most Important):

• 3-5 years' experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
• 3-5 years' experience with Google Sheets
• Efficient time management skills to prioritize and track multiple tasks
• Willingness to work evenings, weekends, and holidays

DESIRED SKILLS:

• Experience working in At Your Service

EDUCATION/CERTIFICATIONS:

• Associates degree in the IT field or equivalent work experience required
• Technical certifications such as Comptia A+, Comptia Net+ desired

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Contact:
This job and many more are available through The Judge Group. Please apply with us today!