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End User Support Analyst - II

Judge Group, Inc.Irving, TX🇺🇸United States

Why this role stands out

Advance your IT career by providing crucial technical support and problem resolution in a dynamic environment, where you'll gain diverse experience across multiple platforms. This role is ideal for individuals with strong troubleshooting skills and a passion for exceptional customer service who are eager to contribute to a reputable organization. Apply today to join a team where your technical expertise will make a real impact!

Quick overview

Salary$30 - $35/hr

SeniorityMid Senior

Work modeOn Site

LocationIrving, TX, United States

Google WorkspaceHelp DeskRoot Cause AnalysisTechnical Support

Job description

Location: Irving, TX Salary: $30.00 USD Hourly - $35.00 USD Hourly Description:
Position: End User Support
Location: Irving, TX
Responsibilities:

Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's.
Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
Provide exceptional customer service in person, via phone and email as necessary.
Resolve help desk issues including troubleshooting hardware and software issues.

MUST HAVE SKILLS (Most Important):

3-5 years' experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
3-5 years' experience with Google Sheets
Efficient time management skills to prioritize and track multiple tasks
Willingness to work evenings, weekends, and holidays

DESIRED SKILLS:

Experience working in At Your Service

EDUCATION/CERTIFICATIONS:

Associates degree in the IT field or equivalent work experience required
Technical certifications such as Comptia A+, Comptia Net+ desired

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Contact:
This job and many more are available through The Judge Group. Please apply with us today!