Senior IT Project Engineer

Accountabilities

You will provide senior-level technical expertise across client projects and managed IT environments, ensuring infrastructure solutions meet business, security, and operational requirements. Your responsibilities will include:

• Serve as a technical leader within the service delivery department, guiding the design and implementation of solutions for client and internal engagements.

• Mentor, train, and support junior service delivery professionals, sharing technical expertise and promoting best practices.

• Identify, propose, design, and deliver infrastructure upgrades and projects that improve client productivity, security, and system stability.

• Conduct network discovery activities and support onboarding for new managed services clients.

• Configure, implement, and maintain physical and virtual infrastructure, networking components, and Microsoft technologies.

• Assess client technical requirements, regulatory considerations, and associated risks to recommend appropriate and compliant solutions.

• Collaborate with project managers, solutions architects, and other engineering professionals to deliver complex technology initiatives.

• Troubleshoot and resolve advanced client technical issues independently, minimizing unnecessary escalations.

• Maintain accurate and up-to-date client documentation as infrastructure environments and configurations evolve.

• Deliver exceptional customer service and provide timely technical expertise throughout project engagements.

• Track project hours, scheduled versus actual time, billable utilization, and individual performance metrics.

• Maintain an 85% billable utilization target and achieve a minimum 90% customer satisfaction score on delivered projects.

• Document all work accurately within the ticketing system and follow established service delivery procedures.

• Adhere to security protocols and contribute to continuous improvements in operational and technical standards.

• Stay current with emerging technologies and pursue relevant professional certifications in alignment with technical objectives.

• Participate in the technical on-call rotation and travel when required.

Requirements

The ideal candidate combines extensive infrastructure engineering experience with strong technical ownership, client-facing skills, and the ability to manage complex projects independently. Required qualifications include:

• At least 7 years of relevant professional IT experience.

• Strong experience across multiple technology areas, including physical and virtual infrastructure, networking, and Microsoft environments.

• Previous experience working for a Managed Service Provider (MSP) or IT services provider; experience supporting law firms is a plus.

• Advanced expertise in configuring and managing network infrastructure, including firewalls, switches, wireless access points, and VPN technologies.

• Strong experience with enterprise infrastructure platforms, including Hyper-V, VMware ESX/vCenter, virtual desktops, physical servers, and storage appliances.

• Advanced knowledge of Microsoft technologies, including Entra ID, Intune, Microsoft 365, Azure, SharePoint, Teams, and on-premises operating systems.

• Familiarity with MSP platforms and tools such as Autotask PSA, Datto RMM, Datto BCDR, BrightGauge, and Hudu.

• Experience with PowerShell or other scripting languages for application deployment, reporting, and automation.

• Familiarity with cybersecurity technologies, risk management, and industry frameworks or standards such as CIS, NIST, and SOC 2.

• Experience with virtual desktop infrastructure, Desktop as a Service (DaaS), or Windows PC environments.

• Associate or bachelor's degree in Computer Science, Information Sciences, or a related IT discipline preferred.

• Microsoft and Cisco certifications are advantageous.

• Experience with legal technology platforms such as iManage and NetDocuments is a plus.

Professional and interpersonal skills:

• Professionalism, discretion, and sound judgment when interacting with clients, colleagues, and external stakeholders.

• Ability to take initiative, work independently, and make effective technical decisions with minimal supervision.

• Strong analytical thinking, creative problem-solving, and troubleshooting capabilities.

• Excellent time management, organization, and project coordination skills.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities, adapt quickly to changing requirements, and remain effective under pressure.

• Self-motivation, reliability, punctuality, and a strong commitment to delivering an outstanding client experience.

• Understanding of IT service delivery processes, support tools, and the practical application of technology in business environments.

Benefits

• Annual salary ranging from $105,000 to $115,000.

• Fully remote working arrangement within the United States.

• 401(k) retirement plan.

• Health insurance.

• Dental and vision insurance.

• Paid time off.

• Employee discounts.

• Wellness resources.

• Training and professional development opportunities.

• Opportunity to take on a senior technical leadership role and mentor developing IT professionals.