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Outreach Team Manager

Hestia Housing and SupportLondon🇬🇧United KingdomPosted 9 Nov 2026

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationLondon, United Kingdom

RecruitingCase ManagementComplianceContinuous ImprovementEmployee RelationsOutreachPerformance Management

Job description

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Outreach Team Manager to play a pivotal role in our Modern Slavery Response Service in London

Sounds great, what will I be doing?

At Hestia, we believe everyone has the right to live free from exploitation, abuse, and fear. Our Modern Slavery Response Service provides specialist support to survivors of human trafficking and modern slavery, helping them access safety, recover from trauma, and build independent futures. We are looking for an experienced and compassionate Outreach Team Manager to lead a team of Outreach Advocates delivering high-quality, person-centred support to potential victims living in the community. This is an exciting opportunity to play a key leadership role within a nationally recognised service, ensuring compliance with the Modern Slavery Victim Care Contract while driving excellent outcomes for survivors. You will be responsible for supporting and developing staff, overseeing service performance, maintaining strong partnerships with external stakeholders, and promoting a culture of continuous improvement.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are looking for an experienced and confident manager who is passionate about supporting vulnerable people and empowering teams to deliver excellent services. You will have experience working with individuals facing complex challenges, with a strong understanding of safeguarding and the ability to respond appropriately to risk. You will be a skilled people manager with experience of recruitment, induction, supervision, performance management, training, and staff development, alongside the ability to manage difficult conversations and employee relations matters professionally and fairly.

You will be confident monitoring service performance, analysing information, and implementing improvements to ensure high standards of support and positive outcomes for service users. Strong organisational and financial management skills are essential, including the ability to manage resources effectively and operate within budget. You will have experience of assessing needs, developing and reviewing support plans, writing detailed reports, and maintaining accurate records. Excellent IT skills and the ability to support others in using case management systems are important, as is a strong commitment to equality, diversity, inclusion, and person-centred practice. Excellent written and verbal communication skills are essential, enabling you to build effective relationships with colleagues, stakeholders, and service users alike.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.