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Full timeTechnology

Information Technology Support Engineer

Pope Recruitment PtySydney, New South Wales🇦🇺Australia

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationSydney, New South Wales, Australia
Microsoft Office

Job description

Summary:

We are seeking an experienced Information Technology Support Engineer to provide technical support and assistance to our clients in all industries. The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work independently and as part of a team.

Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues
  • Install and configure software and hardware
  • Maintain and update computer systems and networks
  • Monitor system performance and identify potential issues
  • Collaborate with other IT professionals to resolve complex issues
  • Document and maintain technical procedures and user guides
  • Provide training and support to end-users

Qualifications:

  • Bachelor's degree in Computer Science or related field
  • 3+ years of experience in IT support
  • Strong knowledge of Windows and Mac operating systems
  • Experience with Microsoft Office Suite and other business applications
  • Knowledge of networking protocols and technologies
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills

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