Director Data Science

Global Director of Customer AI & Intelligence

Global Consumer Brand

London, hybrid | £200,000 base + 20% annual bonus + equity

How would you rethink customer intelligence if you were building it today?

Omnis has been exclusively retained to identify a Global Customer AI & Intelligence Leader for one of the world’s most recognised consumer brands.

We are looking for someone with the imagination, technical credibility and product mindset to shape how a global business understands, predicts and engages with its customers.

Customer intelligence is evolving rapidly. New sources of data, advances in applied AI and changing consumer expectations are opening up opportunities to rethink established approaches. This role will help determine what that future looks like—and turn that ambition into meaningful business value.

You will set a clear global direction, challenge assumptions and bring together scientific, engineering and product thinking. With significant investment across customer platforms, data infrastructure and enterprise transformation, there is real scope to shape both the capabilities the organisation builds and the way its teams work.

The leader we’re looking for

You will be operating at Director level or above, with experience spanning applied AI, customer intelligence, machine learning, data products or related disciplines.

You’ll combine strong technical judgement with commercial instinct: recognising what emerging technology makes possible, understanding which opportunities matter and knowing how to translate them into capabilities that people adopt.

We are particularly interested in leaders who bring:

• A modern AI product mindset: connecting customer needs, technical possibilities and measurable outcomes.
• A forward-looking perspective: clear ideas about how AI will reshape customer understanding, personalisation and engagement.
• Leadership across disciplines: bringing scientific, engineering and product talent together around a shared ambition.
• Executive influence: making complex ideas compelling and building confidence across regions and functions.
• Curiosity and pace: exploring new approaches, challenging convention and making decisions in ambiguity.

Your background could be within a global consumer business, a technology company or an organisation building and scaling AI products. Deep consumer understanding and the ability to navigate a complex international environment will be essential.

You do not need to have every answer. You do need a compelling point of view, the credibility to inspire exceptional talent and the judgement to turn innovation into lasting value.

An opportunity to define the next chapter of customer intelligence for a globally recognised brand—and build the belief and capability to deliver it.

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